Training IT staff and users in the use of the Digital CRVS system and processes will ensure that the system is used effectively and will mitigate the risk of business rejection and safeguard against improper use.



Define the training approach by completing the Training Approach Template, considering:

  • Who needs to be trained?
  • What training is required/topics need to be covered?
  • How long should the training last?
  • How many people should take part in each training session?
  • How many trainers are required per session?
  • How will you get the most out of the attendees?
  • Where will the training be?
  • How will you structure the training?
  • What training environments are required?
  • How will you evaluate the attendees each day / end of the training?
  • How do we continue to build people’s capacity after initial training?

Training Top Tips

  1. Define clear learning objectives which attendees should be competent in by the end of the training session.
  2. Use visual aids, by displaying information in a variety of formats you will retain the focus of your audience.
  3. Assess participants: tests don’t need to be intimidating, but they are needed to confirm that participants have retained their learnings. Use quizzes and participant demonstrations to assess knowledge gain.
  4. Use the knowledge immediately: the solution should not be deployed any longer than 2 weeks after training, otherwise people are less likely to retain what they have learned.
  5. Train-the-trainer: by getting the Developer and/or training experts to train resources within the CRVS department, you will build internal capacity and create a network of “Training Champions”, suitably preparing for training activities beyond the lifecycle of the Digitisation project.
  6. Targeted Training: ensure that the training responds to specific participant needs, tailoring the training in response to these needs and changing the type of Trainer used to deliver this training as appropriate.
  7. Repeat!: Following the initial training session, it is important to re-train key resources to reinforce and build on their initial learnings.
  8. Plan beyond deployment training: Plan beyond deployment training: Define ongoing and continuous learning approaches and ensure that ongoing training materials are available to users e.g. online learning portal. New users should also be provided training soon after they start their role.

Identify the required team to implement the training approach; on-board these resources onto the CRVS Digitisation Team and ensure that they understand the scope and objectives of the CRVS Digitisation Project.


Document a training plan to reflect all required training sessions and update the Implementation Plan to reflect training activities.